The item is deemed “damaged on arrival” when the packaging is damaged and the item itself has major issues
We should be informed by contacting us within 3 days from the date of receipt of an item (insurance requirement). After this period, the transit insurance will not accept claims.
Pictures of the damage shall be sent to us and a brief description of the item malfunctioning (after you have tested it).
Please re-pack the item using its original packaging
We will process your claim and update you accordingly within 3-5 business days
We will send you a return shipping label
We will ship another new item to you if its still in stock or give you the option for alternative or even a refund if the returned item is out of stock
Technical support and maintenance is handled by the brand owners. Please contact the manufacturer of your item directly
If the item was deemed faulty during the warranty period, and you would like us to assist you with your warranty claim ( you are not able to get a proper support directly from the Manufacturer), you can mail the item back to us and we will handle the claim back on your behalf. Please contact us to get a Return Authorisation before mailing the item back. Once a return Authorisation has been generated, the details of the return process will be emailed to you along with shipping instructions.