Damaged on Arrival ( Transit)

  • The item is deemed “damaged on arrival” when the packaging is damaged and the item itself has major issues
  • We should be informed by contacting us within 3 days from the date of receipt of an item (insurance requirement). After this period, the transit insurance will not accept claims.
  • Pictures of the damage shall be sent to us and a brief description of the item malfunctioning (after you have tested it).
  • Please re-pack the item using its original packaging
  • We will process your claim and update you accordingly within 3-5 business days
  • We will send you a return shipping label
  • We will ship another new item to you if its still in stock or give you the option for alternative or even a refund if the returned item is out of stock

Warranty Returns

  • Technical support and maintenance is handled by the brand owners. Please contact the manufacturer of your item directly
  • If the item was deemed faulty during the warranty period, and you would like us to assist you with your warranty claim ( you are not able to get a proper support directly from the Manufacturer), you can mail the item back to us and we will handle the claim back on your behalf. Please contact us to get a Return Authorisation before mailing the item back. Once a return Authorisation has been generated, the details of the return process will be emailed to you along with shipping instructions.