Damaged on Arrival (During Transit)
  • The item is deemed “damaged on arrival” when the packaging is damaged and the item itself has major issues
  • We should be informed within 3 days from the date of receipt of an item (insurance requirement). After this period, the transit insurance will not accept claims.
  • Pictures of the damage shall be sent to us and a brief description of the item malfunctioning (after you have tested it).
  • Please re-pack the item in the same original packaging
  • We will process your claim and update you accordingly within 3-5 business days
Warranty Returns
  • Technical support and maintenance is handled by the brand owners
  • If the item was deemed faulty during the warranty period, and you would like us to assist you with your warranty claim ( you are not able to get a proper support directly from the Manufacturer), you can mail the item back to us and we will take care of this.