Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Damaged on Arrival ( Transit )

Please take photos – evidence – when you receive a good that has been damaged during transit and open it to check if your ordered items has been actually damaged. If you decided that the items inside the packaging are damaged, please reject the delivery and inform us via filling the support claim on your account or via email. 

Warranty Returns

Please contact us by filling the support form on your account menu on our website to claim and warranty support. We will get back to you soon with a resolution.

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